University of Ilorin Servicom Unit
SERVICOM STUDENTS’ OBLIGATIONS TO THE UNIVERSITY
“University of Ilorin has the goal of ensuring that students develop both the skills that a sound education provides and the competencies essential for success and leadership in the emerging creative economy”. In order to accomplish the set goals, the University expects the following obligations from her students:
Abide by the rules and regulations of the University → Intolerance for lateness to class – Be punctual to classes and attend all lectures, practicals/seminars
promptly → All students are expected to be orderly and abide by the University rules and regulations
Treat staff and students with courtesy/ respect Pay all prescribed/ approved charges on time and as at when due
→ Present credible credentials and complete all registration and documentation processes within the specific period given by the University
Use University facilities with utmost care Be honest in your dealings with all members of the University community (staff and students) and
the public
Abstain from anti-social activities, association and other vices like fraud, bribery & corruption,
cultism, examination malpractice, indecent dressing, campus violence, alcohol and drug abuse,
fighting, reckless driving and so on. Fulfill all attendance and continuous assessment requirements.
Respond to all requests for information from the faculty, departments and other units of the University accurately, thoroughly and in a timely manner.
Read and abide by the periodic instructions in the University’s publications and service windows Academic support services, University Library, University Health Services and so on).
Report every case of service failure, complaints and grievance to appropriate authorities for prompt
action.
WHAT SERVICOM CAN DO FOR STUDENTS
Students are the largest and targeted customers in the University are expected to enjoy an enabling environment for learning.
It is your right to be served well, if not, feel free to lodge complaints:
- When lectures are not delivered as scheduled.
- When you are victimized.
- When you have missing scripts/results/grades.
- Where your grades are wrongly calculated.
- When you are not attended to or chased away by any staff.
Contd.
- When you experience service failure in any unit of the University.
- When sexually molested.
You should also be assured that we treat issues with utmost confidentiality at all times. Feel free to visit SERVICOM office; we are there to serve you!
PROCEDURE FOR LODGING COMPLAINTS
- Write a letter of complaints to the Deputy Vice-Chancellor (Academic) through your Level Adviser, Head of Department, and Dean
- If the channel fails, approach the SERVICOM Unit
- Follow up two days after submitting your letter.
DO NOT IN ANY WAY BE A CONTRIBUTOR TO SERVICE FAILURE
- To attend lectures promptly is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
- To shun cultism is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
- To abide by the University dress code is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
Contd.
- To uphold standards by doing the right things and keeping away from manipulation of situations for personal gain is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
- To promote peace, unity and stability is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
- To promote the spirit of co-operation and harmony among colleagues and contributing your quota to community service is being SERVICOM compliant
To do otherwise is ANTI-SERVICOM
- To put on your identity cards at all times is being SERVICOM compliant
To do otherwise is ANTI–SERVICOM
WHOM TO COMPLAIN TO
i. The Complaints Desk Officers via 07031697631 or visit SERVICOM Unit, Office of the Vice-Chancellor, OR the nearest SERVICOM window, that is, any SERVICOM Faculty Representative (Academic), SERVICOM Frontline Officer (Non-teaching) in your Faculty of Department.
If you are still not satisfied or the complaint is unresolved, you can contact
ii. Mr Sunday Olorunyomi, Focal Officer, SERVICOM Unit, Office of the Vice-Chancellor, First Floor Old Faculty of Arts Building, University of Ilorin, Ilorin. Phone No: 07068488187, 08056707284
TIME LIMITS FOR RESPONSE
- We are committed to acknowledging your complaint(s) within two (2) working days
- We are committed to communicating our intended actions within seven (7) working days
- We are committed to addressing any complaint within one (1) month
For further information and feedback, feel free to access the University “SERVICE CHARTER AND COMPLAINTS POLICY” on our website www.unilorin.edu.ng OR e-mail:
IT’S YOUR RIGHT TO BE SERVED WELL, IF NOT TELL SERVICOM!! YOUR SATISFACTION IS OUR UTMOST DESIRE