University of Ilorin

University of Ilorin Servicom Unit

SERVICOM STUDENTS’ OBLIGATIONS TO THE UNIVERSITY

“University of Ilorin has the goal of ensuring that students develop both the skills that a sound education provides and the competencies essential for success and leadership in the emerging creative economy”. In order to accomplish the set goals, the University expects the following obligations from her students:

Abide by the rules and regulations of the University → Intolerance for lateness to class – Be punctual to classes and attend all lectures, practicals/seminars

promptly → All students are expected to be orderly and abide by the University rules and regulations

Treat staff and students with courtesy/ respect Pay all prescribed/ approved charges on time and as at when due

→ Present credible credentials and complete all registration and documentation processes within the specific period given by the University

Use University facilities with utmost care Be honest in your dealings with all members of the University community (staff and students) and

the public

Abstain from anti-social activities, association and other vices like fraud, bribery & corruption,

cultism, examination malpractice, indecent dressing, campus violence, alcohol and drug abuse,

fighting, reckless driving and so on. Fulfill all attendance and continuous assessment requirements.

Respond to all requests for information from the faculty, departments and other units of the University accurately, thoroughly and in a timely manner.

Read and abide by the periodic instructions in the University’s publications and service windows Academic support services, University Library, University Health Services and so on).

Report every case of service failure, complaints and grievance to appropriate authorities for prompt

action.

WHAT SERVICOM CAN DO FOR STUDENTS

Students are the largest and targeted customers in the University are expected to enjoy an enabling environment for learning.

It is your right to be served well, if not, feel free to lodge complaints:

When lectures are not delivered as scheduled.
When you are victimized.
When you have missing scripts/results/grades.
Where your grades are wrongly calculated.
When you are not attended to or chased away by any staff.

Contd.

When you experience service failure in any unit of the University.
When sexually molested.

You should also be assured that we treat issues with utmost confidentiality at all times. Feel free to visit SERVICOM office; we are there to serve you!

PROCEDURE FOR LODGING COMPLAINTS

Write a letter of complaints to the Deputy Vice-Chancellor (Academic) through your Level Adviser, Head of Department, and Dean
If the channel fails, approach the SERVICOM Unit
Follow up two days after submitting your letter.

DO NOT IN ANY WAY BE A CONTRIBUTOR TO SERVICE FAILURE

To attend lectures promptly is being SERVICOM compliant